Here at Baby Gift Works we really ARE here to help. If you have any question, please let us know and we will go out of our way to assist.
Here is a few of the questions that we get asked most often:
Will any billing information be sent to the recipient?
All billing information, tracking information etc. is sent to the sender's email address. We do not include any such information with the gift.
As part of Baby Gift Works' commitment to minimize our impact on our planet, all correspondance is via email. We do not provide paper invoices.
I am sending a gift, could you please remove all tags/price tags.
We automatically obscure all barcodes on clothing and toys where gift wrapping has been chosen. The swing tags are left on so that the recipient is able to read the information about the items that they have received - that the cotton is organic, the item is fair-trade etc. This also simplifies the returns process if required (very unlikely!)
I have bought some things for myself and my baby, will the price tags be attached?
If you have chosen "no gift wrapping", the items will be sent in their original packaging where applicable. We need to open these bags if Baby Gift Works is required to add clothing labels to comply with the Australian Standards, otherwise they are often sent unopened with all original tags attached.
Why has a label been added to the tagless growsuit that I have been purchased?
Australian standards require that we add a "low fire danger tag" to the back of the neck of clothing that fits within this criteria for all items that could be sleeping gear for infants aged 3 months to 2 years.
Our baby gowns are flowing in nature and therefore are considered "high fire danger" - and could catch fire if the baby is held over an open flame (for example). Baby Gift Works are required to add an "high fire danger" tag to these items.
The standard requires that the tags are permanently attached. However we sew them onto the seam of the clothing or existing tags in a way that is very easy to remove with a pair of scissors.
If the recipient chooses to sell the item (on eBay, at a market etc) after they have finished using it, they don't need the fire danger label as it is not required for second hand clothing.
If you have any other questions, please let us know and maybe it will end up on our FAQ page!