Help Center

Delivery

General Shipping Information

How quickly do you send out your orders?

Can I track my order?

Can I have my order left in a safe place?

My parcel hasn't arrived, what should I do?

Why don't you recommend sending gifts to the hospital?

Hospital Deliveries

What do I need to know?

What will happen if the mum has been discharged from the hospital

Perth Delivery

What are my shipping options in the Perth Metro area?

What is Same Day Delivery to a Perth Metro Hospital?

What is Same Day Delivery to a Private Home or Business?

What is Express Post?

What is Free Local Pickup?

What is Standard Post?

Australian Delivery

Can I have Same Day Delivery to Sydney, Melbourne etc?

What is the fastest that you can delivery my order to Sydney or Melbourne?

What is Express Post?

What is Standard Post?

International Delivery

Do You Provide International Delivery?

Ordering Questions

Billing

Will the recipient receive any price tags or bills?

I want a tax invoice

Checkout

Is it better to provide an email address or a phone number under 'contact details'

I want to send my gift directly to the lucky recipient

I am paying by PayPal but can't enter a separate billing address

Corporate Gifts

FAQ

Note re recipient address

WIll I receive a tax invoice?

Should we send to the hospital?

How do you help the environment?

Packaging

Do you use plastic satchels for postage?

How will my order be packaged?

Do you use plastic air cushions, bubble wrap or peanuts?

What do you do with the excess packaging that you receive?

Gift Wrapping

Free Gift Wrapping

What do you use to gift wrap?

Do you wrap everything together?

I can't find where to write my message for the gift card/tag

Payment

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